Terms of Service
Last updated: 11 August 2026
These Terms of Service (“Terms”) govern access to and use of DreamCache AI Ltd., including our websites, applications, workspaces, AI capabilities, integrations and related services (collectively, the “Service”).
DreamCache is currently provided as an early-access service.
By accessing or using the Service, you agree to these Terms. If you use DreamCache on behalf of a company or other organisation, you confirm that you have authority to accept these Terms on its behalf.
1. About DreamCache
DreamCache AI Ltd (“DreamCache”, “we”, “us” or “our”) provides an AI-enabled creative operations platform designed to connect brand intelligence, people, workflows, assets, AI agents, models and production capabilities.
DreamCache may provide access to functionality supplied by independent third-party technology, infrastructure and AI providers.
DreamCache AI Ltd is an independent company. References to third-party companies, products, models or trademarks do not imply endorsement, sponsorship, affiliation or partnership unless expressly stated.
2. Early Access
DreamCache is currently in an early-access stage and access may be provided on an invitation, pilot or approved-account basis.
Early-access functionality may be incomplete, experimental or subject to change. Certain features may be introduced, modified, restricted or discontinued as the platform develops.
We will take reasonable steps to communicate material changes that significantly affect your use of the Service.
Early-access access does not guarantee continued access to any particular feature, model, integration, commercial plan or future version of DreamCache.
3. Accounts and Workspaces
You are responsible for ensuring that information supplied when creating or administering an account is accurate and current.
You are responsible for maintaining the confidentiality of account credentials and for activity conducted through your account or workspace by authorised users.
You must notify us promptly if you reasonably believe an account has been compromised or accessed without authorisation.
Organisations are responsible for determining who is authorised to access their DreamCache workspace and for managing those permissions appropriately.
4. Customer Content
You retain ownership of content, information, brand materials, datasets, prompts, instructions and other materials that you upload or provide to DreamCache (“Customer Content”).
You grant DreamCache a limited right to host, process, reproduce, transmit and otherwise use Customer Content only to the extent reasonably necessary to provide, secure, support and improve the Service in accordance with these Terms, our Privacy Policy and any applicable commercial agreement.
You are responsible for ensuring that you have the necessary rights, permissions and lawful basis to provide Customer Content to DreamCache and to instruct us to process it.
DreamCache does not acquire ownership of your Customer Content merely because it is processed through the Service.
5. AI-Generated Content
DreamCache may enable users to generate, transform, analyse or otherwise process content using artificial intelligence.
As between you and DreamCache, and to the extent permitted by applicable law and third-party provider terms, DreamCache does not claim ownership of AI-generated outputs created specifically for you through your workspace.
You are responsible for reviewing and approving AI-generated outputs before publication, distribution or commercial use.
AI-generated outputs may occasionally be inaccurate, incomplete, unexpected, similar to content generated for other users, or unsuitable for a particular purpose. DreamCache does not guarantee that AI-generated material will be unique, factually accurate or capable of intellectual-property protection.
You should apply appropriate human review before relying upon outputs for important commercial, legal, financial, regulatory or reputational decisions.
6. Third-Party AI Models and Integrations
DreamCache may connect with third-party AI models, APIs, software platforms and other services.
Availability may depend on provider API access, geographic restrictions, technical availability, usage limits and commercial terms.
Third-party services may have their own terms, acceptable-use policies and data-processing arrangements. Your use of those services through DreamCache may therefore be subject to additional requirements.
DreamCache is not responsible for changes made independently by third-party providers, including changes to their models, APIs, pricing, functionality or availability.
Where reasonably practicable, we will seek to minimise disruption resulting from material changes to integrations.
7. AI Training and Customer Data
DreamCache will handle Customer Content in accordance with our Privacy Policy and applicable contractual commitments.
Where supported and appropriate, DreamCache uses commercial or enterprise AI APIs configured so that customer data is not used by the relevant provider to train publicly available models by default.
Specific treatment may depend on the provider, integration, configuration and commercial agreement applicable to the service being used.
Customers should not assume that every third-party AI service has identical privacy, retention or training policies.
8. Acceptable Use
You must not use DreamCache to:
Violate applicable law or regulation;
Infringe intellectual-property, privacy or other rights;
Upload or process content you do not have appropriate rights to use;
Create or distribute unlawful content;
Circumvent security, access or usage restrictions;
Introduce malware or attempt unauthorised access to systems or data;
Misrepresent AI-generated material in a manner that is unlawful or materially deceptive;
Use connected third-party services in violation of their applicable acceptable-use policies; or
Interfere with the security, integrity or operation of DreamCache or other users’ workspaces.
We may restrict or suspend access where reasonably necessary to address security risks, suspected unlawful activity, material breaches of these Terms or violations of applicable provider policies.
9. Intellectual Property
DreamCache and its licensors retain ownership of the DreamCache platform, software, interfaces, system architecture, branding, documentation and other proprietary technology and materials forming part of the Service.
Except for the limited rights required to use the Service, these Terms do not transfer DreamCache intellectual property to you.
Customer Content remains subject to Section 4.
Third-party trademarks, models, software and other intellectual property remain the property of their respective owners.
10. Feedback
If you voluntarily provide feedback, ideas or suggestions concerning DreamCache, you permit us to use that feedback to develop and improve the Service without an obligation to compensate you.
This does not transfer ownership of your Customer Content, confidential information or independently developed intellectual property to DreamCache.
11. Fees, Usage and Third-Party Costs
During early access, access may be free, paid, usage-based or subject to individually agreed commercial terms.
AI model usage, storage, compute, premium providers, integrations and other consumption-based services may be charged separately.
Where charges apply, pricing, billing arrangements and applicable usage limits will be disclosed through the relevant plan, order form or commercial agreement before those charges are incurred.
Unless otherwise agreed, applicable taxes may be added where required by law.
12. Changes to Plans and Pricing
DreamCache may introduce or modify commercial plans and pricing as the platform develops.
Changes will not retrospectively alter charges already properly incurred under an agreed billing arrangement.
For ongoing paid services, material pricing changes will be communicated in accordance with the applicable commercial agreement and applicable law.
13. Data Protection
Each party must comply with applicable data-protection legislation, including the UK GDPR and Data Protection Act 2018 where applicable.
Our collection and use of personal data for our own purposes is described in the DreamCache Privacy Policy.
Where DreamCache processes personal data on behalf of a customer as a processor, the parties will enter into appropriate data-processing terms where required by applicable law.
Customers remain responsible for ensuring that they have an appropriate lawful basis and necessary rights for personal data they instruct DreamCache to process.
14. Security
DreamCache will maintain technical and organisational measures appropriate to the nature of the Service and the risks associated with the information being processed.
You are responsible for appropriately configuring your workspace, managing authorised users and credentials, and determining whether DreamCache is suitable for the sensitivity and regulatory requirements of the information you choose to process.
15. Confidentiality
Where either party receives non-public business, technical or commercial information from the other that is identified as confidential or should reasonably be understood to be confidential, it must use reasonable measures to protect that information and use it only for purposes connected with the Service.
Confidentiality obligations do not apply to information that is already lawfully public, independently developed without use of the confidential information, or lawfully obtained from another source without confidentiality restrictions.
Disclosure may also be made where required by law.
16. Availability and Changes to the Service
We aim to provide a reliable Service but do not guarantee uninterrupted or error-free availability, particularly during early access.
Maintenance, security incidents, infrastructure issues and third-party service interruptions may temporarily affect availability.
We may modify the Service as DreamCache develops. Where a material change significantly affects an ongoing paid service, we will seek to provide reasonable notice where practicable.
17. Suspension and Termination
You may stop using DreamCache at any time, subject to any separate commercial agreement.
We may suspend or terminate access where reasonably necessary because of:
A material breach of these Terms;
Non-payment of amounts properly due;
Security or integrity risks;
Unlawful use;
Material violation of applicable third-party provider policies; or
A legal or regulatory requirement.
Where appropriate and reasonably practicable, we will provide notice and an opportunity to remedy a breach before termination.
Treatment and export of Customer Content following termination may be governed by your applicable plan or commercial agreement.
18. Warranties and AI Limitations
DreamCache will provide the Service with reasonable care and skill.
However, AI technologies are probabilistic and continuously evolving. We do not guarantee that any particular AI output will be accurate, unique, complete, error-free or appropriate for a specific commercial purpose.
Nothing in these Terms excludes warranties, rights or remedies that cannot lawfully be excluded.
19. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law and any separately agreed commercial terms, neither party will be liable for indirect or consequential losses that were not reasonably foreseeable.
Any additional limitations or caps applicable to paid enterprise services will be set out clearly in the relevant order form or commercial agreement.
20. Changes to These Terms
We may update these Terms as DreamCache develops or where required because of changes to the Service, technology, law, regulation or third-party services.
We will publish the updated Terms and revise the “Last updated” date.
Where a change materially affects existing customers’ rights or obligations, we will provide reasonable notice where required or appropriate.
21. Governing Law
These Terms and any dispute arising from them are governed by the laws of England and Wales, unless applicable mandatory law requires otherwise.
For business customers, the courts of England and Wales will have exclusive jurisdiction unless otherwise agreed in writing.
22. Contact
Questions regarding these Terms may be submitted through the DreamCache contact page.
Formal commercial, enterprise, data-processing and service-level terms may also be provided through an order form, Data Processing Agreement, Early Access Agreement or other written agreement between DreamCache and the customer.
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